Company Moxie Software
Website www.moxiesoft.com
Eligibility BE/BTech/MTech
Experience Fresher
Location Bangalore
Job Role Trainee Engineer
JOB SUMMARY:
Company Profile :
Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, share knowledge and collaborate.
Our Spaces by Moxie applications provide the most intuitive and extensive offering in the market, powering more than 3 billion social interactions per year for leading organizations in financial, higher education, IT, media and entertainment, and pharmaceutical markets. Our product suite ensures that the voice of the customer is heard. It gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people at the right time inside organizations.
Job Description :
- Accept incoming support requests through phone, chat, and email channels
- Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards)
- Own and project manage each assigned support case to successful resolution
- Proactively communicate and accurately set customer expectations
- Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer)
- Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex)
Minimum Requirements :
- Initiative, Initiative, Initiative,….this is a minimum requirement, if you do not have the initiative and the desire to take some ownership of your career, do not apply.
- Expert listening, problem solving, troubleshooting, communication and mentoring skills.
- Patience is a must in this field
- Ability to manage customers in tough situations.
- Graduate with good academic records