Company HCL (Infrastructure)
Website www.hcl.com
Eligibility BTech–(CS/IT/EEE/ECE/E&I) No current backlogs
Experience Freshers - 2013 pass out only
Location Noida
Job Role Freshers
JOB SUMMARY:
Company Profile :
Over the past decade, HCL has been one of the fastest growing technology companies not only in India but in the world – even during the depths of the economic downturn.
Job Description :
Job Responsibilities:
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users.
- Identify, evaluate and prioritize customer problems and escalations.
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's.
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
- Administer and provide User account provisioning & activities.
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Route problems to internal 2nd and 3rd level IT support staff.
- Escalate complex problem to appropriate support specialists.
- Routine maintenance updates with other IT staff and business units.
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Participate in on-going training and departmental development.
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.
Technical Skills / Experience/Certification requirements :
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
- Ability to learn new information quickly and the willingness to do so at all times.
- Ability to work flexible hours from time to time to cover for other staff.
- Should have understanding of IT Environment and ready to learn new processes and technologies.
- Customer Focus.
- Teamwork.
- Technical Expertise.
- Interpersonal Effectiveness.
- Concern for Order and Quality.
- Knowledge of basic Networking and other technologies.
- Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.
- Good to have basic understanding of Client Server Architecture, OS.
- CCNA/MCP/MSCA Preferred.
Hiring Process:
- Grammar Test
- Group Discussion
- Technical Round
- HR Round
Skill Set :
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills.
- Good working knowledge of MS OFFICE.
- Should have good customer handling skills.
- Able to handle unforeseen situations.
- High level of acceptance.
- Can drive HCL’s value and its methodology.
Date of Drive : 25th July 2013 (Thursday)
End Date : 24 Jul, 2013
Venue Details :
Maharaja Agrasen Institute Of Technology
PSP Area, Plot No. 1,
Sector-22, Rohini,
Delhi-110086
PSP Area, Plot No. 1,
Sector-22, Rohini,
Delhi-110086
Qualification : B.Tech–(CS/IT/EEE/ECE/E&I)
Place / Venue : Maharaja Agrasen Institute Of Technology
Address : PSP Area, Plot No. 1, Sector-22, Rohini, Delhi-110086