Company Sitel(BPO)
Website www.sitel.com
Eligibility Any UG Degree (No PG's)
Experience Freshers - 2011/2012/2013
Location Chennai
Job Role BPO
JOB SUMMARY:
Company Profile :
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization.
World’s largest contact center with 140+sites in 27 countries.
60000+ people employed worldwide. 4000+in India.
4 sites in India (Mumbai, Hyderabad, Chennai and Gurgaon).
Sitel India mainly has UK, US and Canadian processes.
Salary Package : 1.96 to 2.23 (take home salary is between 13k to 15K) + incentives
Shift : US (rotational night shift) 5 days working and any 2 days off
Transportation : Free cab (home pick up and drop)
Job Description :
Selection Procedure for Voice process :
JAM Session: Candidates are given a topic to speak on & evaluated on their voice, fluency, pronunciation & Grammar.
IVR round- VOICE & ACCENT
Written Test (Aptitude, Grammar, Technical questions)
Personal interview – Operations Manager
Personal interview – HR
Processes in Chennai :
Bell Canada – (ISP Process, Semi-technical)
DELL CTS AND DELL SOLUTION STATION (DSS) Technical process
Skill Set :
Eligibility criteria for DELL & BELL VOICE Process :
- Graduation or 15 years of education (Under graduates with over 1 year experience may be considered)
- Should have strong knowledge on Computer hardware, peripherals, OS & Networks ( No compromise)
- Strongly skilled at diagnosing and troubleshooting computer hardware / software issues
- Excellent written and verbal communication skills.
- Knowledge on Internet (wired & wireless) preferred
- Call taking experience & experience in MS office preferred
- Professional demeanor, attitude and strong desire to succeed
- Ability to handle multiple tasks in a high pressure environment and the ability to adapt to change
- Highly motivated and energetic with fundamental technical knowledge and skills / willing to learn
- Self-discipline and composure.
Date of Drive : 23rd July 2013 (Tuesday)
Last Date to Apply : 22 Jul, 2013
Venue Details :
Alpha College of Engineering,
34, Udayavar Koil Street,
Thirumazhisai,
Poonamallee,
Chennai - 600 124.