HP recruitment 2013 for Technical Support Engineer, HP is the world's largest provider of information technology
infrastructure, software, services, and solutions to individuals and
organizations of all sizes. Ranked 10 on the Fortune 500 list for 2012,
HP brings together a portfolio to serve more than 1 billion customers in
over 170 countries on six continents. HP invents, engineers, and
delivers technology solutions that drive business value, create social
value, and improve the lives of our clients.
Company Hewlett-Packard
Website www.hp.com
Eligibility Bachelor’s degree in computer science, information systems
Experience Freshers
Location Bangalore
Job Role Technical Support Engineer
JOB SUMMARY:
Key Responsibilities :
Work from a standard protocol, utilizing a documented process to respond to customer issues
Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Collaborate across teams to resolve issues and help reproduce issues in lab environment
Required:
Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
Experience with technical support and/or hardware and software computing, storage, and peripheral devices
Knowledge and/or experience with updating Knowledge Management systems
Passion for technology
Eager, quick learner with strong team-work spirit
Excellent oral and written English communication skills
Desired Profile:
Experience with troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experienc
CLICK HERE TO MORE DETAILS & APPLY
Website www.hp.com
Eligibility Bachelor’s degree in computer science, information systems
Experience Freshers
Location Bangalore
Job Role Technical Support Engineer
JOB SUMMARY:
Key Responsibilities :
Work from a standard protocol, utilizing a documented process to respond to customer issues
Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Collaborate across teams to resolve issues and help reproduce issues in lab environment
Required:
Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
Experience with technical support and/or hardware and software computing, storage, and peripheral devices
Knowledge and/or experience with updating Knowledge Management systems
Passion for technology
Eager, quick learner with strong team-work spirit
Excellent oral and written English communication skills
Desired Profile:
Experience with troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experienc
CLICK HERE TO MORE DETAILS & APPLY